PLEASE NOTE – Via any payment method we cannot accept returns or refunds on any bespoke items such as a personalised ‘Design a Tarp’. Any orders of a bespoke nature cannot be cancelled after the order has been received by us.

At The Tarpaulin Company we try our hardest to offer the best service possible, and understand that while ordering tarpaulin equipment over the internet can sometimes be a little difficult to know what’s best for you, we try to offer a returns policy that takes this into consideration.

As a result of this we offer either an exchange (upon receipt of additional postage) or a refund of all goods purchased through The Tarpaulin Company, providing they are returned to us in their original packaging, with any tags attached and have not been used, within 14 days of delivery and that we have received written notification that a return is required. Any incorrect orders purchased via PayPal will be refunded 90% of the total value due to cover administration fees.

We will always deduct our postage costs (including where an order has attracted free delivery) from any refunds relating to exchanges or refunds of none faulty and or unwanted items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns.  You may also incur additional charges for any items which are exchanged.

Please note that before initiating a return you must contact us either via phone on 01759 373237 or via email to info@thetarpaulincompany.co.uk to discuss your concerns.  Any items that are returned to us without prior contact may be returned to you with no further action being taken and with the return postage cost being payable by you.

For postal items please ensure you complete and return the returns form at the bottom of this page, enclosing it within your package (recorded delivery is advisable as proof of postage).

Any return postage relating to orders no longer required must be done at your own cost.

Any items that are returned to us for us to ‘make good’ should be done so in mint condition, unspoiled, with no element of use and with the original tags intact and still attached. Any items returned to us not in this condition will be returned to the customer in the state we receive them. In this case we will not refund any postage costs and reserve the right to collect further postage costs to send the goods back out to the customer. No additional work or ‘making good’ will be carried out on any goods regardless of faults if the goods arent returned to us in the above desribed condition.

Returning damaged or incorrect items

The Tarpaulin Company will refund any postage up to £3.30 (Royal Mail 1^st Class Postage) only. Please do not send back tarpaulins, accessories or equipment via any other method without permission from The Tarpaulin Company.

If you have received confirmation from us to return a damaged and or incorrect item(s) then please follow the instructions provided from our Customer Services team and return the item(s) within 7 working days of this confirmation being received.

Failure to return the item(s) within this timeframe may invalidate any agreement for replacement / exchange item(s) being provided to you.

Disposal of returned items

Any item that is returned to us where a repair or replacement has not been agreed must be collected or had postage paid within 3 months of the initial return. If the item(s) are not collected or posted within this time frame they will be disposed of accordingly.

Design a Tarp orders

If the goods ordered have been “bespoke built” (using our Design a Tarp facility) or are special orders (for example goods that are made to order or are altered from a standard specification) then The Tarpaulin Company reserves the right to charge you for recovery of the goods in the event of a cancellation.

Refunds

Due to the customised nature of some of our products, refunds are not available on customised orders (Design a Tarp) unless the products are defective. If you believe your products are defective you must contact The Tarpaulin Company immediately. Returns will not be accepted if products have been opened, used, spoiled or damaged. We will not accept returns or exchanges on any items where the tags have been removed or the packaging damaged.

Specification of Goods

All goods are subject to availability. We can cancel a supply agreement, or offer alternative items, if goods ordered are out of stock or no longer available.

All description and other details provided in relation to goods are subject to confirmation by us and may be changed without notice. If in any doubt, please contact us on 01759 373237 for advice on whether you believe a product will be suitable for your needs.

We will rely upon your orders being correct in entering a supply agreement and reserve the right to refuse to take back goods which are ordered in error or unused.

Bespoke goods are non-returnable.

Faulty / Damaged goods

Should you feel that you have received faulty goods then in the first instance please make contact with us either by phone to 01759 373237 or email to info@thetarpaulincompany.co.uk to advise us of the situation.

The Tarpaulin Company, including the majority of our manufacturers, will offer a warranty period of 12 months from the date of purchase on their products.  We reserve the right to seek the opinion of the manufacturer if it isn’t a Tarpaulin Company item. Any decision on these matters is made at their discretion and is final.

Please note if we ask for a product(s) to be returned to us for inspection, repair or replacement then this cost must be covered by yourself.

Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse or every day wear and tear. This does not affect your statutory rights.

When we have requested for an item to be returned please include the following:

• A copy of your original receipt or

• The order number

• The original packaging if possible.

• Your delivery address, telephone number and email address

• A brief note outlining why the items are being returned

In order that we can deal swiftly with your returned goods may we ask that you send your items to:

The Tarpaulin Company (Returns), Care of HARSH Ltd, The Industrial Estate, Full Sutton, York, YO41 1HS